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Service Representative - Claims Services
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89766030

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Thrivent Financial

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Service Representative - Claims Services
If you are a customer-centric individual who provides high quality and efficient work with excellent communication skills and high attention to detail in a fast paced environment, Thrivent may have an exciting opportunity for you!We are current recruiting for a Service Representative to join our team in Claims Services. In this role you will provide service to our members and field representatives by verifying and locating the beneficiary information we have on file to ensure we deliver on the promise we made at issue. Additionally, actively partners with the team on meeting established service and quality standards and identifies trends for process improvements.**This position is located in Appleton, WI. Relocation assistance may be available. **

Job Description

Job Responsibilities:

+ Process cases utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively and in compliance with internal service and state and federal regulatory standards.

+ Analyze cases for IGO (In Good Order) and determine level of complexity of the request. Determine if case should be routed/handed off to other business resource based upon the complexity of the request.

+ Contact the appropriate resource to assist in resolving the request, if NIGO (Not in Good Order). This would include contacting the member, FA (Financial Associate), internal business units, vendors or external business resources.

+ Handles sensitive communications with customers and financial associates, which may include highly confidential information or complaints.

+ Resolves telephone and written inquiries from internal and external customer contacts in a prompt, efficient manner, giving correct thorough responses to needs and requests.

+ Documents calls, written communications, etc. made in an attempt to gather, or upon gathering the missing information needed to process the paperwork.

Job Qualifications:

+ High school required. College degree preferred.

+ One to three years prior customer service or financial service industry experience preferred.

+ Must possess solid interpersonal, verbal and written communications skills.

+ Proficiency in office computer software, including e-mail, word processing, and spreadsheet programs required.

+ Proactive mindsets, diverse thinkers and lifelong learners are encouraged to apply.

Thrivent Financial is a membership organization of Christians. Other Fortune-500 financial companies offer advice, but at Thrivent, we blend faith, finances and generosity to help our members have a healthy relationship with money--because we know that feeling like you have "enough" isn't directly related to how much you have, it's about how you use what you have. At Thrivent, we provide financial guidance by looking at money differently--seeing it as a tool; not a goal.

When you join our team, you'll put your talents to work in amazing ways. You'll create strategies that help others follow sound financial principles and connect their finances with their values.

You won't just build your career; you'll be part of a movement that's focused on growing, innovating and serving.

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